Futurerapic Return Policy

Effective Date: December 6, 2024

At Futurerapic, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not fully satisfied with your order, we offer a simple and straightforward return process. Please read through the following guidelines to understand our return policy and the steps you need to follow.

By making a purchase on our website futurerapic.net, you agree to comply with the terms and conditions of this return policy.

1. Return Eligibility

You are eligible for a return if the following conditions are met:

  • Timeframe: You may return your items within 30 days from the date of delivery.
  • Condition: Items must be in their original condition — unused, unassembled, and in the original packaging. All tags, labels, and protective seals must be intact.
  • Proof of Purchase: You must provide a valid proof of purchase, such as an order confirmation or receipt.
  • Non-returnable Items: Certain items cannot be returned, including:
    • Personalized or custom-made products.
    • Clearance, final sale, or discounted items (unless otherwise specified).
    • Gift cards or certificates.

2. How to Return an Item

To initiate a return, follow these simple steps:

Step 1: Contact Customer Service

Please contact our customer service team at info@futurerapic.net or call us at (858) 748-0340. Provide your order number and details of the item(s) you wish to return. Our team will guide you through the return process and provide you with a Return Authorization Number (RAN), which is required for the return.

Step 2: Prepare Your Return Package

Once you have the Return Authorization Number, pack your item(s) securely in the original packaging, including any accessories, manuals, or free gifts that were included. Make sure the product is in unused, unassembled condition with all original labels and tags intact.

Step 3: Ship the Item Back

Please ship the item(s) to the address provided by our customer service team. You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged items). We recommend using a trackable shipping service or purchasing shipping insurance to ensure the returned items reach us safely.

Step 4: Inspection and Refund

Once we receive your return, we will inspect the item(s) to ensure they meet the return requirements. If your return is approved, we will process a refund to your original payment method. Please note that it may take up to 7-10 business days for the refund to be reflected on your account, depending on your payment provider.

3. Refunds and Exchanges

  • Refunds: If your return is approved, we will issue a refund to the original payment method. You will be notified by email once the refund has been processed.
    • Shipping Charges: Shipping fees are non-refundable unless the return is due to a mistake made by Futurerapic (e.g., incorrect or defective items).
  • Exchanges: If you wish to exchange an item for a different size, color, or model, please follow the return process to return the original item and place a new order for the replacement. We cannot guarantee that the item you wish to exchange for will be available at the time of the return.

4. Damaged or Defective Items

If you receive a damaged or defective product, we sincerely apologize for the inconvenience. Please contact our customer service team within 7 days of receiving the product and provide us with:

  • Photographic evidence of the damage or defect.
  • Your order number and a description of the issue.

We will review the situation and arrange for a replacement or refund, as per your preference. Shipping costs for damaged or defective items will be covered by Futurerapic.

5. Cancellations

Orders can only be canceled before they are shipped. Once an order is in processing or has been shipped, it cannot be canceled. If you wish to cancel an order, please contact us immediately at info@futurerapic.net. We will do our best to accommodate your request, but cancellations are not guaranteed once the order is processed.

6. Return Shipping Costs

  • Customer-Paid Returns: Unless the return is due to an error by Futurerapic (e.g., incorrect or defective items), you will be responsible for the return shipping costs. The cost of return shipping is non-refundable.
  • Futurerapic-Paid Returns: If we made an error in fulfilling your order, or if your product arrived damaged or defective, we will cover the return shipping costs. Please contact us before shipping the item back so we can assist you in this process.

7. Special Return Exceptions

Certain products may have specific return exceptions or restrictions. For example, custom or personalized items are not eligible for return unless they are damaged or defective. Please check the product description on our website for any special return policies that may apply.

8. International Returns

For international orders, you may be responsible for the return shipping costs, duties, and taxes associated with the return. International customers must follow the same return process, but should also be aware of additional requirements or restrictions that may apply in their country.

9. Contact Information

If you have any questions or need assistance with a return, please contact us:

Futurerapic
Street: 15758 Sunset Dr, Poway, California (CA)
Phone: (858) 748-0340
Email: info@futurerapic.net
Website: futurerapic.net

10. Conclusion

We aim to ensure that every customer is satisfied with their Futurerapic experience. Our return policy is designed to make it as easy as possible for you to return items that don’t meet your expectations, while also ensuring fair and efficient processing. Please reach out to our customer service team if you have any concerns, and we will do everything we can to assist you.